3/26/2023 0 Comments Dispute transaction![]() This is because the only way for the merchant to complete a validation charge is to add a monetary value of approximately $1.00 to your account. The verification charge is how the merchant ensures the credit card is active and in your name. These occur when you provide your credit card account number to a merchant for a purchase or automatic billing. This $1.00 charge is called a verification charge. Why do I see a temporary charge for $1.00 in online banking? However, a temporary authorization charge may expire if the merchant does not complete the transaction. Normally, a temporary authorization charge converts into a posted transaction. The value of the transaction has been deducted from your available credit limit. What is a temporary authorization charge?Ī temporary authorization charge is a transaction that has been approved but has not yet been officially posted to your account. Often, they can correct the mistake and process a refund. Speak to a sales clerk or store manager and provide them with receipts and any other documentation you have. The easiest way to resolve a disputed transaction is to talk to the merchant directly. Ask any authorized users on your account whether they recognize the disputed transaction. If you have any authorized users on your account, their purchases will appear on your account statement. Some merchants, like airlines and parking companies, have processing centres in other cities. Is the location unfamiliar? (Is there a discrepancy in the location of the transaction posted to your statement?) For example, some merchants process transactions on a periodic basis (i.e., not in real-time or on a daily basis) or will not charge you until they are ready to send the product or render the service. Transactions may be posted a few days late. Is the date unfamiliar? (Is there a discrepancy in the date of the transaction posted to your statement?) Therefore, the name appearing on your statement may in fact be that of a third-party online payment provider collecting payments on behalf of the merchant you made your payment to. ![]() ![]() Many merchants use other companies to collect payments made online. Sometimes merchants such as hotels or car rental companies apply delayed or amended charges for their services. Have you dealt with this merchant before? But first, you must make an attempt to contact the merchant to resolve the dispute. Whether it is two identical amounts charged to your account by the same merchant in error, or something you paid for using different means (e.g., cash, cheque or another credit card – in which case we’ll need proof of alternate payment before we investigate the dispute), we’ll investigate the dispute.If after contacting the merchant you do not receive goods or services that were to be shipped, delivered, or otherwise provided and you do not receive a refund we can investigate your dispute.Please download the Transaction Dispute form here and send it to us so we can investigate on your behalf.If you complied with the merchant's terms and conditions for cancellation or refund and you have contacted the merchant in an attempt to resolve the dispute and they are not willing to provide you with a refund or are not responding to your requests, we can help by investigating the dispute for you. When this first occurs, check with the merchant to see what the terms and conditions are. For any recurring charge, like a subscription, club membership fee, or a free trial period, a merchant may have terms and conditions to automatically begin charging fees if you do not cancel within a specified time limit.If it has been 15 business days and your refund has not been posted to your account, and you have contacted the merchant in an attempt to resolve the dispute without success, please download the Transaction Dispute form here and send it to us so we can investigate on your behalf.Tip – Check your most recent transactions online at If you have not set up an online banking profile you can do so by going to and click on the enroll online link.Tip – Because companies can take up to 15 business days to credit a refund‚ we cannot begin our investigation until that time has expired.Please download the Transaction Dispute form here and send it to us so we can investigate on your behalf. If the goods/services you receive are counterfeit, we can investigate your dispute.If the goods purchased with your credit card and received were broken, damaged, or otherwise unsuitable for the purpose sold and did not conform to the merchant's description, we can investigate your dispute. ![]() Not as described/defective goods or services.
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